When answering a business call, the first thing you should do is: A) Put the caller on hold B) Ask who is calling C) Greet the caller and state your name/department D) Transfer immediately to the manager
Introduction Office administration is the backbone of any successful organization. From managing communication and scheduling appointments to handling records and supervising staff, administrative professionals ensure that daily operations run smoothly. Whether you are preparing for a certification exam (such as the Certified Administrative Professional (CAP)), a job interview, or a college assessment, mastering multiple-choice questions (MCQs) is one of the most effective ways to test your knowledge and identify areas for improvement. When answering a business call, the first thing
A “tickler file” is used to: A) Annoy colleagues B) Track future deadlines and follow-ups C) Store office supplies D) Log incoming calls A “tickler file” is used to: A) Annoy
Which filing system arranges records by date? A) Alphabetical B) Numerical C) Chronological D) Geographical stress) D) Asking clarifying questions
A UPS (Uninterruptible Power Supply) is used to: A) Speed up internet connection B) Provide temporary power during an outage C) Print in color D) Shred old documents
Which of the following is a barrier to effective communication? A) Active listening B) Using simple language C) Emotional interference (anger, stress) D) Asking clarifying questions
