Genesys Online | Test Questions

1-C, 2-B, 3-A

The Edge is the SIP proxy/router. Aurora is the real-time media engine. The Cassandra database stores all non-media data. Domain 2: Architect & Call Routing (25-30% of exam) This domain kills most candidates. Genesys Architect is a visual drag-and-drop tool, but the exam tests the logical flow of calls.

A. Recording > View All B. Quality > Evaluation Form > Edit C. User > Profile > Edit D. Call Monitoring > Silent Monitor E. Routing > Wrap-up Codes > Delete genesys online test questions

Introduction: Why the Genesys Test Matters

You are designing a call flow for a retail bank. The requirement: During business hours (9 AM – 5 PM), calls should ring at the Sales queue for 20 seconds. If unanswered, overflow to the Service queue for 20 seconds. If still unanswered, send to a voicemail box. After 5 PM, any call should immediately go to voicemail without ringing any queue. 1-C, 2-B, 3-A The Edge is the SIP proxy/router

Re-attempt the five questions above. If you scored 4 out of 5 or better, you are ready to schedule your exam. Good luck

Which Architect setup achieves this?

Remember the golden rule: Genesys hides constraints in the last sentence (e.g., "...without using an external data source" or "...using the minimum number of actions").